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Alerts

Alerts

Section titled “Alerts”

Get notified when your devices report important conditions. Alerts help you respond quickly to issues.

Alert Types

Section titled “Alert Types”

Threshold Alerts

Section titled “Threshold Alerts”

Trigger when a value crosses a boundary:

  • Temperature above 30°C
  • Battery below 20%
  • Speed over 100 km/h

Status Alerts

Section titled “Status Alerts”

Trigger on device state changes:

  • Device goes offline
  • Device comes online
  • Connection lost for > 5 minutes

Geofence Alerts

Section titled “Geofence Alerts”

Trigger on location events:

  • Device enters area
  • Device exits area
  • Device moves outside boundary

Inactivity Alerts

Section titled “Inactivity Alerts”

Trigger when no data received:

  • No data for 1 hour
  • Missed expected check-in

Creating an Alert

Section titled “Creating an Alert”
  1. Go to Dashboard → Alerts
  2. Click Create Alert
  3. Configure the alert:

Step 1: Select Device(s)

Section titled “Step 1: Select Device(s)”
  • Single device
  • Multiple devices
  • Device group
  • All devices

Step 2: Define Condition

Section titled “Step 2: Define Condition”
Field: temperature
Operator: Greater than
Value: 35
For: 5 minutes (sustained)

Available operators:

OperatorExample
Greater than> 35
Less than< 10
Equals= 100
Not equals≠ 0
Between20-30
Outsidenot 20-30

Step 3: Set Actions

Section titled “Step 3: Set Actions”

Choose how to be notified:

  • Email - Send to one or more addresses
  • SMS - Text message (Business+ plans)
  • Webhook - Call external URL
  • Dashboard - Show notification

Step 4: Configure Options

Section titled “Step 4: Configure Options”
  • Severity - Info, Warning, Critical
  • Cooldown - Time before re-alerting (prevent spam)
  • Active hours - Only alert during certain times

Notification Channels

Section titled “Notification Channels”

Email Notifications

Section titled “Email Notifications”

Receive alerts to your inbox:

Subject: [CRITICAL] Temperature Alert - Office Sensor


Device: Office Sensor (dev_abc123)
Condition: Temperature > 35°C
Current Value: 38.5°C
Time: 2024-01-15 14:30:00 UTC


View in Dashboard: https://siliconwit.io/dashboard/devices/abc123

SMS Notifications

Section titled “SMS Notifications”

Short text alerts (Business+ plans):

SiliconWit.IO Alert: Office Sensor temperature 38.5°C (threshold: 35°C)

Configure SMS in Settings → Notifications → SMS.

Webhooks

Section titled “Webhooks”

Send alerts to external systems:

POST https://your-server.com/webhook


{
  "alert_id": "alert_123",
  "device_id": "dev_abc123",
  "device_name": "Office Sensor",
  "condition": "temperature > 35",
  "current_value": 38.5,
  "severity": "critical",
  "triggered_at": "2024-01-15T14:30:00Z"
}

Alert Examples

Section titled “Alert Examples”

Temperature Monitoring

Section titled “Temperature Monitoring”
Name: High Temperature Alert
Device: All temperature sensors
Condition: temperature > 35 for 5 minutes
Action: Email + SMS
Severity: Critical

Battery Low Warning

Section titled “Battery Low Warning”
Name: Low Battery Warning
Device: All devices
Condition: battery < 20
Action: Email
Severity: Warning
Cooldown: 24 hours

Device Offline

Section titled “Device Offline”
Name: Device Offline Alert
Device: Critical devices
Condition: Status = Offline for 10 minutes
Action: Email + SMS + Webhook
Severity: Critical

Geofence Exit

Section titled “Geofence Exit”
Name: Vehicle Left Area
Device: Fleet vehicles
Condition: Location exits "Warehouse Zone"
Action: Email
Severity: Info

Managing Alerts

Section titled “Managing Alerts”

Alert Dashboard

Section titled “Alert Dashboard”

View all alerts:

  • Active - Currently triggered
  • History - Past alerts
  • Rules - Alert configurations

Acknowledging Alerts

Section titled “Acknowledging Alerts”

Mark alerts as seen:

  1. Click on alert
  2. Click Acknowledge
  3. Optionally add a note

Silencing Alerts

Section titled “Silencing Alerts”

Temporarily disable alerts:

  • Silence for 1 hour
  • Silence for 24 hours
  • Silence until resolved

Useful during maintenance.

Alert Rules

Section titled “Alert Rules”

Multiple Conditions

Section titled “Multiple Conditions”

Create complex rules:

IF temperature > 35
AND humidity > 80
THEN trigger alert

Escalation

Section titled “Escalation”

Set up escalation chains:

  1. First: Email to operator
  2. After 15 min: SMS to supervisor
  3. After 30 min: Call on-duty manager

Best Practices

Section titled “Best Practices”

Avoid Alert Fatigue

Section titled “Avoid Alert Fatigue”
  • Set appropriate thresholds
  • Use cooldown periods
  • Prioritize by severity

Test Your Alerts

Section titled “Test Your Alerts”
  • Send test notifications
  • Verify webhook endpoints
  • Check email delivery

Document Responses

Section titled “Document Responses”
  • Create runbooks for common alerts
  • Define escalation procedures
  • Track alert patterns

Next Steps

Section titled “Next Steps”