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Alerts

Get notified when your devices report important conditions. Alerts help you respond quickly to issues.

Alert Types

Section titled “Alert Types”

Threshold Alerts

Section titled “Threshold Alerts”

Trigger when a value crosses a boundary:

  • Temperature above 30°C
  • Battery below 20%
  • Speed over 100 km/h

Status Alerts

Section titled “Status Alerts”

Trigger on device state changes:

  • Device goes offline
  • Device comes online
  • Connection lost for > 5 minutes

Geofence Alerts

Section titled “Geofence Alerts”

Trigger on location events:

  • Device enters area
  • Device exits area
  • Device moves outside boundary

Inactivity Alerts

Section titled “Inactivity Alerts”

Trigger when no data received:

  • No data for 1 hour
  • Missed expected check-in

Creating an Alert

Section titled “Creating an Alert”
  1. Go to Dashboard → Alerts
  2. Click Create Alert
  3. Configure the alert:

Step 1: Select Device(s)

Section titled “Step 1: Select Device(s)”
  • Single device
  • Multiple devices
  • Device group
  • All devices

Step 2: Define Condition

Section titled “Step 2: Define Condition”
Field: temperature
Operator: Greater than
Value: 35
For: 5 minutes (sustained)

Available operators:

OperatorExample
Greater than> 35
Less than< 10
Equals= 100
Not equals≠ 0
Between20-30
Outsidenot 20-30

Step 3: Set Actions

Section titled “Step 3: Set Actions”

Choose how to be notified:

  • Email - Send to one or more addresses
  • SMS - Text message (Business+ plans)
  • Webhook - Call external URL
  • Dashboard - Show notification

Step 4: Configure Options

Section titled “Step 4: Configure Options”
  • Severity - Info, Warning, Critical
  • Cooldown - Time before re-alerting (prevent spam)
  • Active hours - Only alert during certain times

Notification Channels

Section titled “Notification Channels”

Email Notifications

Section titled “Email Notifications”

Receive alerts to your inbox:

Subject: [CRITICAL] Temperature Alert - Office Sensor


Device: Office Sensor (dev_abc123)
Condition: Temperature > 35°C
Current Value: 38.5°C
Time: 2024-01-15 14:30:00 UTC


View in Dashboard: https://siliconwit.io/dashboard/devices/abc123

SMS Notifications

Section titled “SMS Notifications”

Short text alerts (Business+ plans):

SiliconWit.IO Alert: Office Sensor temperature 38.5°C (threshold: 35°C)

Configure SMS in Settings → Notifications → SMS.

Webhooks

Section titled “Webhooks”

Send alerts to external systems:

POST https://your-server.com/webhook


{
  "alert_id": "alert_123",
  "device_id": "dev_abc123",
  "device_name": "Office Sensor",
  "condition": "temperature > 35",
  "current_value": 38.5,
  "severity": "critical",
  "triggered_at": "2024-01-15T14:30:00Z"
}

Alert Examples

Section titled “Alert Examples”

Temperature Monitoring

Section titled “Temperature Monitoring”
Name: High Temperature Alert
Device: All temperature sensors
Condition: temperature > 35 for 5 minutes
Action: Email + SMS
Severity: Critical

Battery Low Warning

Section titled “Battery Low Warning”
Name: Low Battery Warning
Device: All devices
Condition: battery < 20
Action: Email
Severity: Warning
Cooldown: 24 hours

Device Offline

Section titled “Device Offline”
Name: Device Offline Alert
Device: Critical devices
Condition: Status = Offline for 10 minutes
Action: Email + SMS + Webhook
Severity: Critical

Geofence Exit

Section titled “Geofence Exit”
Name: Vehicle Left Area
Device: Fleet vehicles
Condition: Location exits "Warehouse Zone"
Action: Email
Severity: Info

Managing Alerts

Section titled “Managing Alerts”

Alert Dashboard

Section titled “Alert Dashboard”

View all alerts:

  • Active - Currently triggered
  • History - Past alerts
  • Rules - Alert configurations

Acknowledging Alerts

Section titled “Acknowledging Alerts”

Mark alerts as seen:

  1. Click on alert
  2. Click Acknowledge
  3. Optionally add a note

Silencing Alerts

Section titled “Silencing Alerts”

Temporarily disable alerts:

  • Silence for 1 hour
  • Silence for 24 hours
  • Silence until resolved

Useful during maintenance.

Alert Rules

Section titled “Alert Rules”

Multiple Conditions

Section titled “Multiple Conditions”

Create complex rules:

IF temperature > 35
AND humidity > 80
THEN trigger alert

Escalation

Section titled “Escalation”

Set up escalation chains:

  1. First: Email to operator
  2. After 15 min: SMS to supervisor
  3. After 30 min: Call on-duty manager

Best Practices

Section titled “Best Practices”

Avoid Alert Fatigue

Section titled “Avoid Alert Fatigue”
  • Set appropriate thresholds
  • Use cooldown periods
  • Prioritize by severity

Test Your Alerts

Section titled “Test Your Alerts”
  • Send test notifications
  • Verify webhook endpoints
  • Check email delivery

Document Responses

Section titled “Document Responses”
  • Create runbooks for common alerts
  • Define escalation procedures
  • Track alert patterns

Next Steps

Section titled “Next Steps”