FAQ
How do I connect my first device?
Section titled “How do I connect my first device?”After creating an account, go to your dashboard and click Add Device. Follow the setup wizard to configure your device with the provided MQTT credentials. See the Quick Start guide for a step-by-step walkthrough.
What protocols are supported?
Section titled “What protocols are supported?”We support MQTT (over TLS on port 8883), MQTT-SN, CoAP, and HTTP REST API. Most IoT devices connect using MQTT. Check the MQTT Basics and API Reference pages for protocol-specific setup instructions.
Is there a mobile app?
Section titled “Is there a mobile app?”SiliconWit.IO is a fully responsive web app that works on any device. You can install it as a Progressive Web App (PWA) for a native-like experience:
- Android: Open siliconwit.io in Chrome, tap the menu, and select “Add to Home Screen” or “Install App”.
- iPhone/iPad: Open siliconwit.io in Safari, tap the Share button, and select “Add to Home Screen”.
The installed app runs in its own window, works offline for cached pages, and receives updates automatically.
What subscription plans are available?
Section titled “What subscription plans are available?”We offer four standard plans plus a custom Enterprise option:
| Plan | Devices | Data Retention | Price |
|---|---|---|---|
| Free | 3 | 7 days | $0 |
| Starter | 15 | 90 days | $12.99/mo |
| Business | 50 | 1 year | $39/mo |
| Scale | 200 | 2 years | $99/mo |
| Enterprise | Custom | Custom | Contact us |
All plans include email alerts, Discord, Slack, Telegram, and webhook integrations. SMS alerts are available on Business and above. Analytics, AI, and automation require Business or higher. See the Plans & Pricing page for a full comparison.
Can I pay for multiple months at once?
Section titled “Can I pay for multiple months at once?”Yes. When upgrading, you can choose to pay for 1 to 12 months upfront. The total is simply the monthly price multiplied by the number of months.
What happens when my plan expires?
Section titled “What happens when my plan expires?”You will receive an email reminder 7 days before expiry. After expiry, your account is downgraded to the Free plan (3 devices, 7-day data retention). Data older than 7 days will be deleted after a 3-day grace period. You can upgrade anytime to restore your previous limits.
How do I set up alerts?
Section titled “How do I set up alerts?”Navigate to the Alerts page in your dashboard to create alert rules. You can set thresholds on any data field and choose to receive notifications via email, Discord, Slack, Telegram, custom webhooks, or SMS (Business plan and above). Business plan users can also create automation rules that send device commands when conditions are met. See Alerts and Alert Integrations for details.
Can I export my data?
Section titled “Can I export my data?”Yes. From any device’s detail page, you can export telemetry data as CSV or Excel. Paid plans also have API access for programmatic data retrieval.
How do I share a device publicly?
Section titled “How do I share a device publicly?”Toggle the Public switch on your device’s settings page. This generates a public URL (e.g., siliconwit.io/d/your-slug) where anyone can view your device’s data. Paid plans can customize the slug. You can also embed a public device widget on external websites.
What security measures are in place?
Section titled “What security measures are in place?”- All MQTT connections use TLS encryption (port 8883)
- Each device has a unique access token for authentication
- API keys use scoped permissions (read-only or read-write)
- Webhook deliveries are signed with HMAC-SHA256
- The platform runs on a global CDN with DDoS protection
Can I share devices with my team?
Section titled “Can I share devices with my team?”Yes. On any device, go to the Settings tab and add shared users by email. You can assign View, Control, or Admin permissions and optionally restrict which fields they can see. Share limits depend on your plan (Free: 2, Starter: 5, Business: 20, Scale: unlimited). See Device Sharing for details.
What AI features are available?
Section titled “What AI features are available?”Business and Scale plans include anomaly detection, forecasting, trend analysis, and Ask AI (natural language queries about your data). You can also configure your own API key (Gemini, Claude, or OpenAI) in Settings to choose your preferred model. With your own key, Ask AI is available on any plan (25 queries/month on Free and Starter). See Analytics & AI for details.
How do I contact support?
Section titled “How do I contact support?”Visit siliconwit.io/support for documentation links, live chat, and direct contact options. You can also reach us at siliconwit.io/contact.