Account Setup

Learn how to create your account and configure your profile.

Creating an Account

Email Registration

1. Visit siliconwit.io/register
2. Enter your full name, email, and password
3. Password must meet at least 4 of 5 strength requirements (length, uppercase, lowercase, number, special character)
4. Agree to the Terms of Service and Privacy Policy
5. Click “Create Account”
6. Check your email for a confirmation link
7. Click the link to verify your account

Social Login

You can also sign up using:

• Google - Use your Google account
• GitHub - Use your GitHub account

Social login is faster and you won’t need to remember another password.

Subscription Plans

Feature	Free	Starter ($12.99/mo)	Business ($39/mo)	Scale ($99/mo)
Devices	3	15	50	200
Data retention	7 days	90 days	1 year	2 years
Email alerts	Yes	Yes	Yes	Yes
SMS alerts	-	-	100/mo	200/mo
Analytics & AI	-	-	Yes	Yes
Automation	-	-	Yes	Yes
API access	-	Yes	Yes	Yes
Custom public URLs	-	Yes	Yes	Yes
Support	Community	Community	Priority	Priority + Chat

For a full feature comparison, see Plans & Pricing. Enterprise plans are available for larger deployments - contact us to discuss.

Plan Expiry

When your paid plan is about to expire:

1. 7 days before - You receive an email reminder with your expiry date
2. On expiry - Your account is automatically downgraded to the Free plan

The platform checks for expired plans both when you log in and via a daily background job, so downgrades happen even if you haven’t visited the dashboard.

What Happens on Downgrade

When your plan is downgraded to Free (whether by expiry, cancellation, or admin action):

Change	Details
Device limit	Reduced to 3. Excess devices are paused - the 3 most recently active devices stay online
Data retention	Reduced to 7 days. You receive a warning email, then a 3-day grace period before older data is deleted
API keys	All keys are revoked. You will need to create new ones if you upgrade again
Custom URLs	Public device/dashboard URLs are reset to auto-generated slugs
SMS alerts	Disabled
Webhooks	Remain configured but only work on paid plans

Tip

Upgrade at any time from Dashboard > Settings > Billing to restore your previous limits. Paused devices will resume automatically when your new plan’s device limit allows it.

Data Retention

Each plan has a data retention period. Telemetry data older than your plan’s limit is subject to deletion:

Plan	Retention
Free	7 days
Starter	90 days
Business	1 year
Scale	2 years
Enterprise	Custom

How data cleanup works:

1. The platform checks daily for data that exceeds your retention period
2. If expired data is found, you receive a warning email listing how many records are at risk
3. After a 3-day grace period, the expired data is permanently deleted
4. You receive a confirmation email once deletion is complete

Caution

Deleted data cannot be recovered. No backups are retained after deletion. Export your data (CSV or Excel from the device page) before the grace period ends, or upgrade your plan to extend the retention period.

Deleting Devices

You can delete a device from its detail page under the Danger Zone section.

1. Click Delete Device
2. Confirm in the dialog
3. The device enters a 3-day grace period during which you can cancel the deletion
4. After 3 days, the device and all its data (telemetry, alerts, snapshots, settings) are permanently removed

Caution

Deleted device data cannot be recovered. No backups are retained after deletion. Please export any data you need (CSV or Excel) before the grace period expires.

Inactive Device Cleanup (Free Plan)

On the Free plan, devices that have not sent any data for 30 days are automatically paused and you receive a warning email. If the device remains inactive for another 7 days after the warning, it and all its data are permanently deleted with no backup.

To prevent this, ensure your devices send data regularly, or upgrade to a paid plan (paid plan devices are never subject to inactive cleanup).

Inactive Account Cleanup

To keep the platform healthy, accounts that show no sign of use are automatically cleaned up.

Unverified Accounts

If you register but never verify your email address, your account is automatically deleted after 30 days. No warning email is sent (since the email was never verified). You can re-register at any time.

Verified Inactive Accounts (Free Plan)

If all of the following are true, your account is considered inactive:

• You are on the Free plan
• You have no devices registered
• You have not logged in for 6 months (or, for accounts that never logged in after signup, 6 months since account creation)
• You do not have a pending account deletion already scheduled

When these conditions are met:

1. You receive an email warning that your account will be deleted in 30 days
2. If you log in, add a device, or upgrade your plan within those 30 days, the warning is cleared and your account is safe
3. If none of those actions occur after 30 days, your account and all data are permanently deleted

Tip

Simply logging in once resets the inactivity timer. You do not need to take any other action.

Caution

Deleted accounts cannot be recovered. No backups are retained after deletion. If your account is deleted, you are welcome to create a new one at any time.

Paid-plan accounts are never subject to inactive account cleanup, regardless of login activity.

Deleting Your Account

You can delete your entire account from Dashboard > Settings.

1. Click Delete Account
2. Confirm in the dialog
3. Your account enters a 7-day grace period during which you can cancel
4. After 7 days, all your data is permanently removed: devices, telemetry, alerts, snapshots, API keys, sessions, and profile

Caution

Account deletion is irreversible. No backups are retained after deletion. Export any data you need before the grace period expires. Active subscriptions will not be refunded.

Account Termination

In the vast majority of cases, you are in full control of your account and data. However, to protect all users and the integrity of the platform, we reserve the right to terminate accounts that are found to be in serious violation of our Terms of Service.

Examples of serious violations include:

• Security threats - attempting to access other users’ accounts, data, or devices
• Illegal activity - using the platform to facilitate unlawful actions
• Underage usage - accounts created by users who do not meet the minimum age requirement
• Platform abuse - deliberately overwhelming infrastructure, bypassing security controls, or disrupting service for others

What happens

• We will attempt to send an email notification to the account’s registered email address explaining the termination
• Depending on the severity of the violation, the standard 7-day grace period may be shortened or waived
• All associated data (devices, telemetry, alerts, snapshots, API keys, and profile) will be permanently removed
• You are welcome to contact us if you believe the action was taken in error

Note

Routine account management (plan changes, inactivity cleanup, subscription expiry) always follows the standard process with full grace periods and advance notice. Administrator termination is reserved for exceptional circumstances as described above.

Security Settings

Two-Factor Authentication (2FA)

Protect your account with TOTP-based two-factor authentication:

1. Go to Dashboard > Settings > Two-Factor Authentication
2. Click Enable 2FA
3. Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.)
4. Enter the 6-digit code to verify
5. Save your backup codes in a safe place

After enabling, you’ll need to enter a 6-digit code each time you log in.

Note

2FA is required for admin accounts. Regular users are strongly encouraged to enable it.

Password Requirements

Passwords must meet at least 4 of these 5 criteria:

• At least 8 characters long
• Contains an uppercase letter
• Contains a lowercase letter
• Contains a number
• Contains a special character

Auto-Logout

For security, inactive sessions are automatically signed out after 30 minutes of inactivity.

Account Settings

Access your account settings from Dashboard > Settings:

Profile

• Update your name and company
• Add phone number for contact
• Change your password

Billing

• View current plan and expiry date
• Upgrade or downgrade your plan
• Pay by card, mobile money, or bank transfer
• Currency: USD worldwide, KES for Kenyan users
• Download PDF receipts for each payment
• Receipts are also emailed automatically after successful payment

Next Steps

• Quick Start - Connect your first device
• Adding Devices - Register devices on the platform